Kuala Lumpur, Malaysia – Switch (Apple Premium Reseller) and Urban Republic, Malaysia’s leading smartphone and gadget retail store with over 200 locations nationwide, are proud to announce a groundbreaking advancement in customer service. In collaboration with CIMB Bank Berhad (“CIMB”) and Payments Network Malaysia Sdn Bhd (“PayNet”), Switch and Urban Republic are now the first smartphone and gadget retail stores in Malaysia to offer e-invoice submission directly through CIMB’s payment terminals, upon transaction completion.
(From left to right) Daniel Cheong, Head of Consumer Banking Malaysia, CIMB; Peggy Tan, Deputy Managing Director, CG Group (Switch / Urban Republic); Li Chau Ging, Managing Director, CG Group (Switch / Urban Republic); and Azrul Fakhzan Mainor, Senior Director of PayNet’s Commercial Division, have launched an instant e-invoice submission service. Urban Republic and Switch are the first smartphone and gadget retailers in Malaysia to offer this seamless feature through CIMB’s payment terminals.
This innovative service eliminates the need for customers to retain physical receipts as the receipts would be emailed to them immediately upon completing the transactions. By simply completing their purchase at any Switch or Urban Republic store using a CIMB terminal, customers can submit for their official e-invoice. This streamlined process enhances convenience, reduces paper waste, and provides a secure and efficient way to manage purchase records.
“We are thrilled to partner with CIMB and PayNet to bring this cutting-edge solution to our customers,” said Li Chau Ging Managing Director of Switch and Urban Republic.
“As the largest smartphone and gadget retail chain in Malaysia, we are committed to providing exceptional customer experiences. This instant e-invoice submission service underscores our dedication to innovation and sustainability, offering our customers a seamless and environmentally friendly transaction process.”
This collaboration leverages CIMB’s advanced payment terminal technology and PayNet’s robust payment infrastructure to deliver a seamless and secure e-invoice submission experience. Customers can easily access their e-invoice details directly on the terminal screen and opt to have it sent to their registered email address or mobile device.
Gurdip Singh Sidhu, Chief Executive Officer of CIMB Malaysia and CIMB Bank Berhad said, “At CIMB, we are committed to advancing our customers and society, and thereby continuously introducing enhanced services for their benefit. We are pleased to partner with PayNet to introduce an innovative solution through Switch and Urban Republic, so that our customers can have e-invoices directly and promptly shared with them. This we believe will help the merchant, the customer and by extension the government to make things simpler, better and faster for all.”
“As Malaysia’s national payments network, PayNet is committed to fostering seamless and secure digital payment transactions. This initiative exemplifies how strategic collaboration can accelerate digital adoption and enhance the retail experience for both businesses and consumers,” said Azrul Fakhzan Mainor, Senior Director of PayNet’s Commercial Division. “By enabling instant e-invoice submission through our payment infrastructure, we are making transactions more efficient, sustainable, and aligned with the needs of today’s digital-first economy.”
This new service is now available at six Switch locations (Wangsa Walk Mall, Plaza Low Yat, Plaza Shah Alam, Quayside Mall, The Mines and Sunway Pyramid), and will be rolled out at 83 more Switch and 117 Urban Republic outlets by 15 June.