The Philippine household staffing industry operates with limited public visibility — 97.5% of kasambahay lack written contracts and 83% have no social security coverage. MaidProvider.ph, the country’s longest-operating household staffing agency (DOLE License M-24-04-034, est. 2009), is the only agency publishing weekly operational data — and is publicly calling on the industry to do the same.
PASAY CITY, Philippines — The Philippine household staffing industry operates with limited public visibility — even as national data shows that 97.5% of kasambahay still lack written employment contracts and 83% have no social security coverage, more than a decade after the Batas Kasambahay Act (RA 10361) took effect. While the law established standards for domestic work, industry-level transparency on actual compliance remains limited.
MaidProvider.ph, the Philippines’ longest-operating full-service household staffing agency, has published weekly Transparency Reports continuously since late 2025 — covering placement volumes, screening pass rates, replacement timelines, refund data, wage ranges, and documented recruitment challenges — including operational difficulties — metrics rarely disclosed in this sector.
In February 2026 alone, the agency served 121 families across two reporting periods, processed 180 applicants, resolved 70 replacement cases, and disclosed refunds issued — including 13 during that period.
Families make critical decisions about who enters their homes, cares for their children, and supports their elderly — often with little to no verifiable information.
Transparency in household staffing has traditionally been limited, particularly around failed placements and refunds. Agencies have had little incentive to publish what goes wrong, leaving families unable to distinguish between providers based on performance rather than marketing.
When families cannot evaluate agencies on outcomes, the industry rewards opacity — and households bear the cost.
“Transparency shouldn’t be a differentiator in this industry. It should be the baseline. This report is our contribution. We hope it encourages more agencies to publish their own data, so that families can make genuinely informed choices.”— Amanda Safra, Managing Director, MaidProvider.ph
MaidProvider.ph is publicly inviting every DOLE-licensed household staffing agency in the Philippines to publish its own operational data — in whatever format, at whatever cadence, and covering whatever metrics each agency considers meaningful.
The agency is not proposing a specific standard or framework. It is proposing a starting point: that the industry move from zero public accountability to some. The format matters less than the act.
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