IntouchCX is officially opening its new 5-floor GH Tower Campus in Greenhills, San Juan City, Philippines, marking its 10th anniversary in the country. The announcement, dated July 9, 2026, highlights an expansion that will accommodate roughly 2,500 seats and is expected to create nearly 4,000 new jobs by Q1 2027. This strategic investment reflects the company’s ongoing confidence in the Philippines as a premier destination for customer management, AI services, and back-office operations. The information is being prepared as an official Press Release (PR) to be distributed across the Philippines and various websites.
SAN JUAN CITY, Philippines, July 9, 2026 — IntouchCX, a global leader in customer experience (CX) management, AI services, trust and safety, and back office operations, today announced the opening of its newest operational campus at the GH Tower in Greenhills, San Juan City, strengthening its presence in the Philippines as it celebrates 10 years of operations in the country. .
The 5-floor campus provides capacity for approximately 2,500 seats and supports IntouchCX’s continued growth in the Philippines. The expansion is expected to create nearly 4,000 new jobs in phases through the first quarter of 2027, with hiring across customer experience, digital operations, trust and safety, AI services, technology and corporate support functions.
The investment reflects IntouchCX’s continued confidence in the Philippines as one of the world’s leading destinations for customer experience, business process services, and AI-enabled operations. Over the past decade, the company has steadily expanded its local footprint while supporting global brands through technology-enabled customer experience solutions.
“The opening of our GH Tower campus marks the next chapter of IntouchCX’s growth in the Philippines,” said Ken Layug, Executive Vice President, Operations & Campus (Philippines & Malaysia). “As we celebrate 10 years in the country, we’re not just building for today’s customer experience industry; we’re future-proofing our campuses for what’s next. From AI-powered copilots and innovation hubs to collaborative workspaces and continuous learning, we’re creating an environment where technology empowers our people to deliver higher-value work and evolve alongside our clients’ needs. This investment reflects our long-term confidence in Filipino talent and reinforces our commitment to helping position the Philippines as a global leader in AI-enabled customer experience and digital services. ”
Since launching operations in the Philippines in 2016, IntouchCX has grown into a strategic delivery market, supporting clients across industries through digital customer experience management, trust and safety, back-office processing, and AI-powered solutions. The opening of the GH Tower campus marks the company’s latest investment to strengthen its long-term presence in the country.
“Our growth in the Philippines has always been driven by the strength, dedication, and expertise of our people,” added Layug. “This new campus positions us for the future while reinforcing our commitment to our employees, our clients, and the communities where we operate.”
IntouchCX continues to recruit across a range of customer experience, operations, AI, technology, trust and safety, and corporate roles to support its ongoing expansion. Professionals interested in career opportunities can learn more and apply at https://www.intouchcx.com/careers/.